Refund Policy

We want every WEN North purchase to feel considered and right for you. Please review this policy before starting a return.

Requesting a return

Contact Customer Care with your order number and item details before sending a product back. Our team will confirm eligibility and provide return instructions.

Item condition

Eligible items must be unworn, unwashed, unaltered, free from scent or damage, and returned with original tags and packaging. Final-sale, personalized, worn, damaged-after-delivery, and hygiene-sensitive items may not be eligible.

Inspection and approval

Returned items are inspected after arrival. If approved, a refund is issued to the original payment method. Processing time at your bank or card provider may vary.

Delivery costs

Original delivery charges and return-shipping costs are generally not refundable unless an item arrived damaged, defective, or incorrect. Customs duties and taxes may be governed by the destination authority.

Damaged or incorrect items

Contact Customer Care promptly and include your order number, a description of the issue, and clear photographs when appropriate. We will work with you on the correct resolution.

Exchanges

Exchange availability depends on stock. If a direct exchange is not available, Customer Care may recommend returning the original item and placing a new order.

Start a request

Use the contact information in the site footer and include your order number so our team can assist efficiently.